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From: VANX Real Estate GmbH <[email protected]>Dear Customer,
Reply: VANX Real Estate GmbH <[email protected]>
Date: 05 Aug 2023 04:38:02 -0700
Subject: Apology for Delayed Wire Transfer of Funds
I hope this message finds you well. I am writing to sincerely
apologize for the unexpected delay in the wire transfer of funds
that we had previously initiated. I regret to inform you that our
company recently experienced a devastating fire outbreak,
resulting in the loss of crucial documentation, including the
records related to your transaction.
First and foremost, please accept my deepest apologies for any
inconvenience or frustration this delay may have caused you. We
understand the importance of your funds and the urgency in
completing the transfer within the agreed timeframe.
Upon discovering the extent of the damage caused by the fire, our
team promptly initiated a comprehensive investigation and
recovery process. We have been working diligently to reconstruct
the lost documentation and restore our systems to full
functionality. In doing so, we have encountered unforeseen
challenges and delays that have impacted our ability to process
transactions efficiently.
Rest assured that we are making every effort to rectify this
situation as quickly as possible. Our dedicated team is working
around the clock to reconstruct the necessary documentation and
ensure the wire transfer of your funds is carried out without
further delay. We understand the gravity of the situation and the
need for urgency.
As a gesture of good faith, we would like to offer our sincere
apologies by waiving any wire transfer fees associated with this
transaction and proceed with the wire transfers without any
further delays. Please reconfirm the amount ($988,300) Nine
hundred and eighty-eight thousand three hundred United State
dollars, and revert to us, so as to instruct barrister Steve to
get you a new wire transfer form from the Bank
Once again, I apologize for any inconvenience caused by this
unfortunate event. We deeply regret the delay and assure you that
we are taking the necessary steps to prevent such incidents from
occurring in the future. Thank you for your understanding and
cooperation.
Sincerely,
VANX Real Estate GmbH,
Löberenstrasse 47, 6300 Zug, Switzerland