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From: Timothy Langton <[email protected]>
Date: Thu, 25 Nov 2021 22:52:17 +0100
Subject: Customer Service Agent Needed Urgently (Apply Or Recommend Someone)
DESCRIPTION
We are looking for an experienced Customer Service Manager to provide
excellent customer service and to promote this idea throughout the
organisation. The goal is to keep the department running in an
efficient and profitable manner, to increase customer satisfaction,
loyalty and retention and to meet their expectations.
APPLY TO THIS JOB <BITLY short code>
RESPONSIBILITIES
* Improve customer service experience, create engaged customers and
facilitate organic growth
* Take ownership of customers issues and follow problems through to
resolution
* Set a clear mission and deploy strategies focused towards that
mission
* Develop service procedures, policies and standards
* Keep accurate records and document customer service actions and
discussions
* Analyse statistics and compile accurate reports
* Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
* Keep ahead of industry’s developments and apply best practices to
areas of improvement
* Control resources and utilise assets to achieve qualitative and
quantitative targets
* Adhere to and manage the approved budget
* Maintain an orderly workflow according to priorities
APPLY TO THIS JOB <BITLY short code>
REQUIREMENTS
* Proven working experience as a Customer Service Manager, Retail
Manager or Assistant Manager
* Experience in providing customer service support
* Excellent knowledge of management methods and techniques
* Proficiency in English
* Working knowledge of customer service software, databases and tools
* Awareness of industry’s latest technology trends and applications
* Ability to think strategically and to lead
* Strong client-facing and communication skills
* Advanced troubleshooting and multi-tasking skills
* Customer service orientation
* BS degree in Business Administration or related field
APPLY TO THIS JOB <BITLY short code>
BENEFITS
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Work From Home
* Free Food & Snacks
* Wellness Resources
* Stock Option Plan
APPLY TO THIS JOB <BITLY short code>